Driver App Support

I forgot my password. How do I reset it?

On the login screen, tap "Forgot Password" and enter the email address associated with your account. You will receive a password reset link via email. If you don't receive the email within a few minutes, check your spam folder or contact support.

I'm having trouble logging in. What should I do?

Make sure you are using the correct email address and password. Ensure your internet connection is stable. If you continue to experience issues, try closing and reopening the App, or contact support at support@nemtify.com.

My location is not tracking during my shift. What do I do?

Ensure that location permissions are set to "Always Allow" for the Nemtify App in your device settings. On iOS, go to Settings > Nemtify > Location and select "Always." On Android, go to Settings > Apps > Nemtify > Permissions > Location and select "Allow all the time." Also, make sure your device's GPS is turned on and you are not in airplane mode.

Does the App track my location when I'm off shift?

No. Location tracking is only active while you are clocked into an active shift. Once you clock out, location tracking stops completely.

My in-app voice call is not connecting. What should I do?

Voice calls require a stable internet connection (Wi-Fi or cellular data). Make sure you have granted microphone permissions to the App. If the call still does not connect, try switching between Wi-Fi and cellular data, or restart the App. If the problem persists, use your phone's standard calling feature to reach your dispatcher and report the issue to support.

I'm not receiving push notifications. How do I fix this?

Ensure notifications are enabled for the Nemtify App in your device settings. On iOS, go to Settings > Notifications > Nemtify and enable "Allow Notifications." On Android, go to Settings > Apps > Nemtify > Notifications and turn them on. Also, ensure the App is not in a battery-restricted mode, as this can prevent background notifications from being delivered.

How do I clock in and start my shift?

After logging in, navigate to the shift management section and tap "Clock In." Make sure location permissions are enabled, as the App requires GPS access during active shifts. You may be prompted to complete a pre-shift vehicle inspection before your shift begins.

How do I view my assigned trips?

Your assigned trips appear on the main dashboard after you clock in. Tap on any trip to view details including pickup and drop-off addresses, passenger information, and any special requirements. Use the navigation feature to get directions to each location.

What is the vehicle inspection process?

You may be required to complete a vehicle inspection before and after your shift. The App will guide you through a photo walkthrough, requiring you to take up to six photos of your vehicle's exterior and interior. If you notice any damage, you can report it through the inspection form. These records are stored securely and help ensure vehicle safety compliance.